Rodent Guys — Privacy Policy

Introduction

Rodent Guys ("we," "us," or "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at rodentguys.com, use our services, or communicate with us, including through SMS text messaging.

By using our services or providing us with your personal information, you agree to the practices described in this policy.

Information We Collect

We may collect the following types of information:

• Contact Information: Name, phone number, email address, and service address
• Property Information: Service address, property details relevant to pest control services
• Payment Information: Credit or debit card details, billing address (processed securely through Stripe)
• Service Records: Appointment history, service notes, pest activity reports, technician notes
• Communication Records: Phone call logs, text message history, email correspondence
• Website Data: IP address, browser type, pages visited, and other standard web analytics

How We Use Your Information

We use the information we collect to:

• Schedule and provide gopher, mole, and ground squirrel control services
• Send appointment confirmations and "on my way" notifications via SMS
• Send payment reminders and billing notifications
• Communicate service updates, seasonal tips, and promotional offers
• Process payments and manage your account
• Improve our services and customer experience
• Comply with legal obligations and protect our rights

SMS/Text Messaging

If you provide your mobile phone number and consent to receive text messages from Rodent Guys, we may send you:

• Appointment reminders and scheduling confirmations
• "On my way" notifications when a technician is en route to your property
• Payment reminders and invoice notifications
• Occasional service promotions and seasonal pest control tips

Message frequency varies based on your service schedule. Message and data rates may apply. You may opt out of text messages at any time by replying STOP to any message. Reply HELP for assistance. For full SMS terms, please see our Terms & Conditions.

We will not share your phone number or SMS opt-in consent with any third parties for their marketing purposes. Your consent to receive SMS messages is not a condition of purchasing any goods or services from us.

Information Sharing

We do not sell, rent, or trade your personal information to third parties.

We may share your information only in the following limited circumstances:

• Service Providers: We use trusted third-party services to process payments (Stripe), send text messages (Twilio), and manage scheduling. These providers only access your data as needed to perform their services and are bound by their own privacy policies.
• Legal Requirements: We may disclose information if required by law, court order, or government regulation.
• Business Protection: We may share information to protect the rights, property, or safety of Rodent Guys, our customers, or the public.

Data Security

We implement reasonable security measures to protect your personal information, including:

• SSL/TLS encryption for all website and portal communications
• Secure payment processing through Stripe (PCI-compliant) — we never store full credit card numbers on our servers
• Access controls limiting employee access to customer data on a need-to-know basis
• Regular security updates to our systems

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

Your Rights and Choices

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Ask us to update or correct inaccurate information
• Deletion: Request that we delete your personal information, subject to legal retention requirements
• Opt-Out of SMS: Reply STOP to any text message or contact us directly
• Opt-Out of Marketing: Contact us to be removed from promotional communications

California residents may have additional rights under the California Consumer Privacy Act (CCPA). Please contact us for more information.

Cookies and Website Tracking

Our website may use cookies and similar technologies to improve your browsing experience and analyze site traffic. You can control cookie settings through your browser preferences.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: